Wait On Me offers the best service in Windhoek
A student from the Namibia University of Technology, Iyaloo saw a gap in the service industry in Windhoek and took a chance to make it better.
Monique Adams
WINDHOEK
Wait On Me provides gourmet professional waitressing service for bars, restaurants and events. The staff take care of their guests and give them peace of mind to focus on other aspects of events instead of stressing about the food or whether the guests will be catered too. Every event is unique, with different ways things should be done, but the Wait On Me staff specialise in comfort and smooth sailing.
“We also offer specialised training packages that are perfect for existing waiters to improve their skills and product knowledge and to ensure that customers are happy to return. In addition, we make specialised platters for small to big events,” she said.
All waiters employed by Wait On Me represent the youth, with young, energetic, passionate and trained waiters who have experience working in the hospitality industry.
Starting out
“During my first year of varsity, my friends and I made it a habit to dine out as much as we could, but in doing so, I realised that customer service was terrible. More importantly, half - if not all - of these waiters didn’t have the skills they needed to work in the industry.
“This first started as a way for my friends and I to make money, but it quickly picked up traction as we went along,” Iyaloo said.
Overcoming challenges
While being a young woman with many talents, Iyaloo often struggles juggling being Wait On Me’s owner, receptionist, content creator, financial manager and HR department.
“I overcame these challenges by surrounding myself with like-minded people, entrepreneurs, and attending entrepreneurial workshops.
“Find your tribe. In doing so, because they are also entrepreneurs, they have found tools and resources that make the journey a lot easier. These can be apps, online platforms, groups etc.,” she said.
The virus that affected the whole world hit her growing company as well. Before Covid-19, she had 25 waiters on stand-by. Because her company culture is very simple, when no events were allowed to take place, she took it as an opportunity to train young people in the hospitality industry to polish up their skills.
Future plans
Iyaloo said she hopes that after five years that ‘baby’ will go international and will be able to train waiters all over the country, and not just in the capital city.
The humble businesswoman is proud to have taken the risk to start her company because being an entrepreneur is extremely difficult.
“Some goals are easier to achieve than others, so I aim to achieve goals with the shortest timeframe first and get them out of the way, then move onto the more challenging ones.
“With every goal reached, I celebrate it. No matter how small it is. This is proof that my company is moving in the right direction, heading towards success,” she said.
WINDHOEK
Wait On Me provides gourmet professional waitressing service for bars, restaurants and events. The staff take care of their guests and give them peace of mind to focus on other aspects of events instead of stressing about the food or whether the guests will be catered too. Every event is unique, with different ways things should be done, but the Wait On Me staff specialise in comfort and smooth sailing.
“We also offer specialised training packages that are perfect for existing waiters to improve their skills and product knowledge and to ensure that customers are happy to return. In addition, we make specialised platters for small to big events,” she said.
All waiters employed by Wait On Me represent the youth, with young, energetic, passionate and trained waiters who have experience working in the hospitality industry.
Starting out
“During my first year of varsity, my friends and I made it a habit to dine out as much as we could, but in doing so, I realised that customer service was terrible. More importantly, half - if not all - of these waiters didn’t have the skills they needed to work in the industry.
“This first started as a way for my friends and I to make money, but it quickly picked up traction as we went along,” Iyaloo said.
Overcoming challenges
While being a young woman with many talents, Iyaloo often struggles juggling being Wait On Me’s owner, receptionist, content creator, financial manager and HR department.
“I overcame these challenges by surrounding myself with like-minded people, entrepreneurs, and attending entrepreneurial workshops.
“Find your tribe. In doing so, because they are also entrepreneurs, they have found tools and resources that make the journey a lot easier. These can be apps, online platforms, groups etc.,” she said.
The virus that affected the whole world hit her growing company as well. Before Covid-19, she had 25 waiters on stand-by. Because her company culture is very simple, when no events were allowed to take place, she took it as an opportunity to train young people in the hospitality industry to polish up their skills.
Future plans
Iyaloo said she hopes that after five years that ‘baby’ will go international and will be able to train waiters all over the country, and not just in the capital city.
The humble businesswoman is proud to have taken the risk to start her company because being an entrepreneur is extremely difficult.
“Some goals are easier to achieve than others, so I aim to achieve goals with the shortest timeframe first and get them out of the way, then move onto the more challenging ones.
“With every goal reached, I celebrate it. No matter how small it is. This is proof that my company is moving in the right direction, heading towards success,” she said.
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