Providing a solution for each customer

Michelline NawatisesMika Jeremia started his career at Old Mutual’s short-term insurance division as an intern for six months while he was a final-year student at the University of Namibia. At the time, he was busy with an honours degree in business administration. During his tenure at Old Mutual, he interchanged between the credit control and general ledgers teams in the finance department. “I also worked at MTC as a Call center agent contractor/temp and I am currently at MultiChoice Namibia as a customer service representative (CSR),” he says.A year later, Jeremia moved to the finance department as an accounts receivable accounts assistant and due to restructuring within the company, he moved back to the customer care department as a CSR.A CSR is the first point of contact for the organisation. customers reach out to them concerning any information, clarification or technical issues about MultiChoice’s products and services. “I must attend to these inbound calls within the prescribed turnaround times and provide a solution/resolution to create excellent service delivery,” he says.Challenges and accomplishmentsHis biggest challenge by far was starting in a new role in the finance department at a time when MultiChoice took precautions working from home. It was difficult to learn a new system and the procedures but at the end of the day, it refined him into a valuable asset to the organisation. “As for my accomplishments, I gained experience providing customer support in busy and demanding environments. My current and previous employer conducted monthly reviews where I would score at least 93% or above,” Jeremia says proudly. His dedication and drive have resulted in him developing an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.One word he uses to describe his day is “rollercoaster”. “I’m mostly busy but it can get quiet at times. My job requires a good amount of effort to adjust emotions to suit your client through the day. The trick is to be able to bend but not break, like a palm tree.”Jeremia says he loves taking part in competitive sports, listening to good music and comedic content, and enjoying nature. He is also inspired by God’s word.Also, he would like to complete his postgraduate diploma in management. “For now, I would like to develop myself more in the current role as a CSR until a great opportunity presents itself for me to pursue,” he concludes.

Providing a solution for each customer

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Republikein 2025-05-12

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Providing a solution for each customer

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Republikein 2025-05-12

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