NaTIS - please hear our desperate pleas
Arno Horn of Auto Swiegers writes:
As a Motor dealer I, and I am sure all the dealers in Namibia would like to know, WHY does it take up to 12 days to get a booking for a vehicle to get roadworthy?
As you all know, the Namibian economy is on a downward spiral and we really need all the business that we can get. The motor industry in particular is at a very low point at this stage and we cannot afford to lose business. As a result I have to tell the client that I cannot deliver his vehicle because NaTIS can only give me a booking in 10 or 12 days.
The dealers try to have roadworthy certificates on all the vehicles in stock, but the vehicles come and go and therefore it is not always possible. Sometimes you get to buy a vehicle which sells within a couple of days and then we must tell the client to wait 10 to 12 days because NaTIS is not able to give us an appointment within 2 or 3 days.
Most of the clients are not willing to wait that long and then cancel the deal and as a result, we lose business. This has a serious effect on the motor industry. Overheads are going up and the economy is going down, and the first thing that every business does in order to survive is to cut back on the workforce and retrench some of their workers, because we just cannot afford it to keep a staff of 8 to 12 people.
In the past we would have 5 cleaners, 2 drivers and a mechanic with an assistant. Now we only have 2 cleaners, 1 driver and a mechanic without an assistant, because we cannot afford them anymore. That is 5 people with families, without income.
We do not blame NaTIS for the fall in the economy or the motor trade, but they can surely help us to improve our business, i.e. with the booking of vehicles for roadworthy.
In August alone we lost 2 deals because of the new system at NaTIS. I even sent the invoice with as proof that the vehicle has been sold, and spoke to the head of NaTIS and explained the situation to him, but the only reply I got was the lift of his shoulders, and “sorry sir, we cannot help you.”
I really think if they really want to help, that there should be a way, but unfortunately none of the personnel at NaTIS is very helpful, and with that I mean from the management down to the security guard. Or is it just the normal "we don't care" attitude that most of the government workers have?
I don't think that they, and with that I mean the majority of the government officials, realise what their incompetence and bad attitude cost Namibia in the long run.
In the past before the new system was implemented NaTIS worked on a first come first serve basis, which sometimes was frustrating, but we would have got a roadworthy within a day or 2. Not 10 to 12 days with the new system.
We would really appreciate it if somebody at NaTIS will have a look at the situation and help us to give good customer service to all our clients.
As a Motor dealer I, and I am sure all the dealers in Namibia would like to know, WHY does it take up to 12 days to get a booking for a vehicle to get roadworthy?
As you all know, the Namibian economy is on a downward spiral and we really need all the business that we can get. The motor industry in particular is at a very low point at this stage and we cannot afford to lose business. As a result I have to tell the client that I cannot deliver his vehicle because NaTIS can only give me a booking in 10 or 12 days.
The dealers try to have roadworthy certificates on all the vehicles in stock, but the vehicles come and go and therefore it is not always possible. Sometimes you get to buy a vehicle which sells within a couple of days and then we must tell the client to wait 10 to 12 days because NaTIS is not able to give us an appointment within 2 or 3 days.
Most of the clients are not willing to wait that long and then cancel the deal and as a result, we lose business. This has a serious effect on the motor industry. Overheads are going up and the economy is going down, and the first thing that every business does in order to survive is to cut back on the workforce and retrench some of their workers, because we just cannot afford it to keep a staff of 8 to 12 people.
In the past we would have 5 cleaners, 2 drivers and a mechanic with an assistant. Now we only have 2 cleaners, 1 driver and a mechanic without an assistant, because we cannot afford them anymore. That is 5 people with families, without income.
We do not blame NaTIS for the fall in the economy or the motor trade, but they can surely help us to improve our business, i.e. with the booking of vehicles for roadworthy.
In August alone we lost 2 deals because of the new system at NaTIS. I even sent the invoice with as proof that the vehicle has been sold, and spoke to the head of NaTIS and explained the situation to him, but the only reply I got was the lift of his shoulders, and “sorry sir, we cannot help you.”
I really think if they really want to help, that there should be a way, but unfortunately none of the personnel at NaTIS is very helpful, and with that I mean from the management down to the security guard. Or is it just the normal "we don't care" attitude that most of the government workers have?
I don't think that they, and with that I mean the majority of the government officials, realise what their incompetence and bad attitude cost Namibia in the long run.
In the past before the new system was implemented NaTIS worked on a first come first serve basis, which sometimes was frustrating, but we would have got a roadworthy within a day or 2. Not 10 to 12 days with the new system.
We would really appreciate it if somebody at NaTIS will have a look at the situation and help us to give good customer service to all our clients.
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