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Klagte:
Het iemand miskien ook al swak diens ervaar by Old Mutual, want ek wag nou 4 maande al vir 'n eis wat ek by hulle ingedien het, maar hulle kon dit nog nie afhandel nie. Elke keer soek hulle nou net nog 'n dokument en ek het alreeds alles gegee wat hulle gesoek het.
Reaksie:
We truly apologise for the inconvenience our customer has underwent.
In order for us to assist our customers effectively, we need an indication of the type of claim that was submitted, due to the structure of the claim processes. Some claims are presented to Trustees on a monthly basis, while others have a turnaround of three months due to its dependency on external stakeholders such as the Inland Revenue office. We therefore kindly request the customer to contact us at: [email protected] or call: (061) 299 3003 for direct assistance.
Het iemand miskien ook al swak diens ervaar by Old Mutual, want ek wag nou 4 maande al vir 'n eis wat ek by hulle ingedien het, maar hulle kon dit nog nie afhandel nie. Elke keer soek hulle nou net nog 'n dokument en ek het alreeds alles gegee wat hulle gesoek het.
Reaksie:
We truly apologise for the inconvenience our customer has underwent.
In order for us to assist our customers effectively, we need an indication of the type of claim that was submitted, due to the structure of the claim processes. Some claims are presented to Trustees on a monthly basis, while others have a turnaround of three months due to its dependency on external stakeholders such as the Inland Revenue office. We therefore kindly request the customer to contact us at: [email protected] or call: (061) 299 3003 for direct assistance.
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