Kom gesels oor die opsies

Klagte:

Meer as dertig jaar bank ek nou met Standard Bank. Uitstekende diens en voordele al die jare. Tot gister.

Ek het 'n personal leningsrekening by hulle. As jy 'n sekere bedrag afbetaal het, kan jy weer aansoek doen. So gemaak. Daar word twee keer gesê dat dit in orde is en toe word dit gestop. Rede wat verskaf word – jy is te oud.

Dankie man, maar op 56 voel ek nog nie oud nie. Om nie te vergeet nie dat die lening ook met versekering uitkom, waarvoor ek ten duurste elke maand betaal, net ingeval iets gebeur.

Daar is 'n spreekwoord wat sê die bank gee jou 'n sambreel as die son skyn, en gryp dit weg as dit reën. Dankie Standard Bank.

Reaksie:

Thank you for giving Standard Bank Namibia the right of reply on this matter.

We wish to assure our loyal client that Standard Bank Namibia takes your complaints about our services very seriously and that we will do everything in our power to ensure that they are addressed to your satisfaction. Your feedback is

highly appreciated as we ­continuously strive to review our products and services to ensure we deliver to what matters to our customers.

Since we do not have specific information about our client and the type of account that they have with us, to discuss other possible options Standard Bank Namibia would like to advise the aggrieved client to contact Ms Marathe Goliath or Ms Magreth Mengo on the contact details below.

Contact details:

1. Magreth Mengo: Head of Market­ing, Communications and CSI

Tel: +264 (61) 294 2529

E-mail: [email protected]

2. Marathe Goliath

Tel: +264 (61) 294 2775

E-mail: [email protected]