It all started with a love of donuts
The newest coffee shop and bistro that opened three months ago at the Maerua Mall is best known for their variety of delicious donuts.
Monique Adams
Twenty20 does not look like any other local coffee shop; the space brings a breath of fresh air with warmer tones and minimalistic European-inspired setting – combining Namibian and Serbian heritage.
The owners of the establishment are a young couple, Zorana and Michael Falk, and their love for coffee is what made them decide on opening a coffee shop. Their aspiration to deliver something new and different to Namibia also influenced this venture.
You are probably wondering where the name Twenty20 comes from. The idea to start a coffee shop came up in January 2020, and the couple decided to mark the date by naming it Twenty20.
“My wife, Zorana, and I travelled the world a fair bit. We always dreamt of having our own coffee shop and business. We took inspiration from all over the world and combined the best features to create a truly amazing environment and experience for anyone stepping in our shop,” Michael Falk says.
The coffee shop, with its fusion of European style and warm colours, and the variety of donuts that they offer, provides a customer with really good options to choose from.
They aim to provide great customer service for each person that steps into their shop. Both owners worked on ships in a six-star spa environment and with this experience they know the importance of good customer service.
Twenty20 employs four people and the company culture is having passion in what they do, making an impact on their customers and always being innovative and unique.
With every journey one comes across potholes, and the main challenge for the Twenty20 team is the Covid-19 pandemic but they keep on pushing by going the extra mile for their customers and providing home deliveries using local delivery companies.
Their greatest achievement has been introducing the popular royal donuts. But what makes these donuts so popular and has people coming back for more?
“The recipe was taken from Europe and slightly changed in order to be unique. Our donuts became the top-selling item from our menu,” Michael says.
The owners hope to expand, open other restaurants, remain the number one destination for their royal donuts, interior changes and many more in the next five years.
They measure success by happy customers who leave their place with smiles on their faces, but also by having a realistic business plan and sticking to it.
“The key to executing a proper plan is to work hard and be patient; success will eventually come. See an idea through and don’t listen to nay-sayers,” Zorana and Michael Falk advise aspiring entrepreneurs.
Twenty20 does not look like any other local coffee shop; the space brings a breath of fresh air with warmer tones and minimalistic European-inspired setting – combining Namibian and Serbian heritage.
The owners of the establishment are a young couple, Zorana and Michael Falk, and their love for coffee is what made them decide on opening a coffee shop. Their aspiration to deliver something new and different to Namibia also influenced this venture.
You are probably wondering where the name Twenty20 comes from. The idea to start a coffee shop came up in January 2020, and the couple decided to mark the date by naming it Twenty20.
“My wife, Zorana, and I travelled the world a fair bit. We always dreamt of having our own coffee shop and business. We took inspiration from all over the world and combined the best features to create a truly amazing environment and experience for anyone stepping in our shop,” Michael Falk says.
The coffee shop, with its fusion of European style and warm colours, and the variety of donuts that they offer, provides a customer with really good options to choose from.
They aim to provide great customer service for each person that steps into their shop. Both owners worked on ships in a six-star spa environment and with this experience they know the importance of good customer service.
Twenty20 employs four people and the company culture is having passion in what they do, making an impact on their customers and always being innovative and unique.
With every journey one comes across potholes, and the main challenge for the Twenty20 team is the Covid-19 pandemic but they keep on pushing by going the extra mile for their customers and providing home deliveries using local delivery companies.
Their greatest achievement has been introducing the popular royal donuts. But what makes these donuts so popular and has people coming back for more?
“The recipe was taken from Europe and slightly changed in order to be unique. Our donuts became the top-selling item from our menu,” Michael says.
The owners hope to expand, open other restaurants, remain the number one destination for their royal donuts, interior changes and many more in the next five years.
They measure success by happy customers who leave their place with smiles on their faces, but also by having a realistic business plan and sticking to it.
“The key to executing a proper plan is to work hard and be patient; success will eventually come. See an idea through and don’t listen to nay-sayers,” Zorana and Michael Falk advise aspiring entrepreneurs.
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