Ander plan met trappe

KLAGTE:

Tina skryf:

Standard Bank Townsquare maak asseblief 'n sekuriteitstoonbank op die laer vloer. Nie almal is fisies in staat om die trappe te vat nie of te bang daarvoor. Die roltrappe is in elk geval meeste van die tyd buite werking en baie keer weet mense nie eens hoe om bo te kom nie.



REAKSIE:

Marathe Goliath, Standard Bank's Manager of the Customer Experience Department writes:

We hereby acknowledge the concerns raised by our customer and apologise for the inconvenience caused. As an alternative, we kindly advise customers to make use of the upper retail entrance of Town Square on Post Mall Street whilst we'll assess to see how we can accommodate customers on the lower retail level in times when the Town Square escalators are out of order.