Afhanklik van leweransiers

Klagte:

Ek wil weet hoekom Pick n Pay advertensiebrosjures in die Republikein sit van goedere wat glad nie by die winkels beskikbaar is nie? Ek het oral geskakel vir die Travelex 34 liter cooler bag wat hulle adverteer en 'n op en wakker bestuurder van Walvisbaai het een opgespoor in Outapi. Dis 'n skande dat PnP die mense so mislei om voete in hulle winkels te kry. Wat is hulle antwoord hierop?



Reaksie:

Victoria Möller, Brand Manager at Pick n Pay Namibia, writes:

Dear Valued Customer,

Firstly, our sincerest apology for the unavailability of the Travelex cooler bag that you wished to purchase at our stores.

Due to unforeseen circumstances our supplier was not able to deliver the full order to us on time before the ads went to print.

We would like to request that you kindly forward your contact details to our customer care office at [email protected] so that we can contact you as soon as the product is available.

We would like to assure you and all our valued customers that our pamphlets and ads are by no means a way of deceiving customers and that we will always try out utmost best to provide you the stock we offer in our specials.

Wishing you and your families a peaceful and safe festive season.