Growing through learning
Using the art of understanding people to add to the growth of Old Mutual
Sanja van den Berg started her education at Suiderhof Primary School and later attended Windhoek High School, during which time she took part in various activities. She then went to South Africa to study at the North-West University in Potchefstroom where she pursued a qualification in multimedia - she initially wanted to be a journalist, but moved her focus to marketing and communications.
Van den Berg completed a bachelor of arts degree in marketing and communications with tourism as a sub-subject and obtained her honours degree in corporate sustainability communications.
She highlighted that although she wanted to pursue her master’s, the world had a different mission for her, thus she returned to Namibia after five years at university.
Her corporate career started at Old Mutual in 2010 as a corporate marketing consultant and after three years, she moved to First National Bank Namibia (FNB) as the digital and self-help marketing officer.
In 2013, she saw an opportunity for growth and moved to the position of digital transformation and innovation specialist, where she was part of the data analytics, robotics automation and process engineering teams to help integrate strategies into the business as well as head up the innovation programme.
Nine years later, she joined Old Mutual again as the customer experience manager. The role of the customer experience team is to ensure that, as a company, they put the customer at the heart of everything they do.
Old Mutual aims to create a seamless customer experience as well as to become their customers’ most trusted lifetime partner. Van den Berg’s day-to-day activities include aligning with business partners to ensure that they treat their customers fairly, streamlining and launching business processes that will encourage customer delight and ensuring that the company acts as responsible citizen in their everyday interactions with the customer.
Van den Berg only started in this role in May, but admitted that it has been a short and exciting journey to see a company that puts customers at the centre of its decision-making.
“There will always be challenges, in both small and big companies, but I think my biggest accomplishment is understanding people,” said Van den Berg.
One of her accomplishments include making an impact on the business and standing out was when she was approached by a CEO to be part of a special task force to assist with solving customer pain points in the company.
She believes what enables her to successfully navigate and execute this new role is the love she has for learning and understanding how things work. She makes it a point to ask questions when she doesn’t know something, and said this helps her to not only understand what she needs to do, but also how her role and responsibilities fit into the entire business, on all levels, and how she can create a positive impact on internal as well as external customers.
Van den Berg completed a bachelor of arts degree in marketing and communications with tourism as a sub-subject and obtained her honours degree in corporate sustainability communications.
She highlighted that although she wanted to pursue her master’s, the world had a different mission for her, thus she returned to Namibia after five years at university.
Her corporate career started at Old Mutual in 2010 as a corporate marketing consultant and after three years, she moved to First National Bank Namibia (FNB) as the digital and self-help marketing officer.
In 2013, she saw an opportunity for growth and moved to the position of digital transformation and innovation specialist, where she was part of the data analytics, robotics automation and process engineering teams to help integrate strategies into the business as well as head up the innovation programme.
Nine years later, she joined Old Mutual again as the customer experience manager. The role of the customer experience team is to ensure that, as a company, they put the customer at the heart of everything they do.
Old Mutual aims to create a seamless customer experience as well as to become their customers’ most trusted lifetime partner. Van den Berg’s day-to-day activities include aligning with business partners to ensure that they treat their customers fairly, streamlining and launching business processes that will encourage customer delight and ensuring that the company acts as responsible citizen in their everyday interactions with the customer.
Van den Berg only started in this role in May, but admitted that it has been a short and exciting journey to see a company that puts customers at the centre of its decision-making.
“There will always be challenges, in both small and big companies, but I think my biggest accomplishment is understanding people,” said Van den Berg.
One of her accomplishments include making an impact on the business and standing out was when she was approached by a CEO to be part of a special task force to assist with solving customer pain points in the company.
She believes what enables her to successfully navigate and execute this new role is the love she has for learning and understanding how things work. She makes it a point to ask questions when she doesn’t know something, and said this helps her to not only understand what she needs to do, but also how her role and responsibilities fit into the entire business, on all levels, and how she can create a positive impact on internal as well as external customers.
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