Overcharging of interest topped the list of complaints in the microlenders and credit agreement industry. Photo Towfiqu-barbhuiya/Unsplash
Overcharging of interest topped the list of complaints in the microlenders and credit agreement industry. Photo Towfiqu-barbhuiya/Unsplash

N$5.6 million paid to 149 complainants in 2022

Ordered by NAMFISA
The Namibia Financial Institutions Supervisory Authority (NAMFISA) received a total of 730 complaints in 2022, compared to 782 recorded in 2021.
Phillepus Uusiku
On account of the Namibia Financial Institutions Supervisory Authority (NAMFISA), a total of N$5.6 million was paid to 149 complainants as at 31 December 2022.

According to NAMFISA’s annual report, the highest amount, totalling N$2.6 million, was recovered from the long-term insurance industry, followed by N$1.5 million from the pension fund industry, N$1.2 million from the long-term insurance industry, N$270 041 from the microlending and credit agreement industry, and N$40 806 from the medical aid funds industry.

NAMFISA received a total of 730 complaints in 2022, of which 93.4% were resolved. The highest number of lodged complaints were against the long-term insurance industry (220), followed by 172 complaints against the microlending and credit agreement industry, 156 against the pension funds industry, 144 against the short-term insurance industry, 35 against the medical aid funds industry, and three against the capital markets industry.

Although the complaints lodged against the long-term insurance industry, the microlending and credit agreement industry, and the short-term insurance industry decreased compared with 2021, they remained among the top four industries in terms of complaints received during 2022. In this regard, these top four industries together accounted for 94.7%, on aggregate, of all complaints lodged during the reporting period, NAMFISA said.

Type of complaints

Complaints in the long-term insurance companies industry were mainly driven by non-payment of death benefits, repudiation of funeral benefits, illegal policies, non-cancellation of contracts and Services not delivered.

Secondly, the top five complaints in the microlenders and credit agreement industry were overcharging of interest, non-payment of refunds, illegal deductions, extension of the loan period and services not delivered.

In addition, the pension funds industry complaints were topped by non-payment of pension benefits, followed by non-payment of death benefits, non-provision of information, inaccuracy of investment or savings amounts and services not delivered.

Lastly, repudiation of property insurance, repudiation of motor vehicle claims, repudiation of legal representation claims, disputes concerning motor vehicle accident claims and services not delivered were the top five complaints in the short-term insurance [email protected]

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Premier League: Manchester United 0 vs 1 Arsenal | Nottingham Forest 2 vs 3 Chelsea | Newcastle 1 vs 1 Brighton | Wolves 1 vs 3 Crystal Palace | Everton 1 vs 0 Sheffield United | West Ham 3 vs 1 Luton Town | Bournemouth 1 vs 2 Brentford | Tottenham Hotspur 2 vs 1 Burnley | Fulham 0 vs 4 Manchester City LaLiga: Real Betis 3 vs 2 Almería | Valencia 0 vs 0 Rayo Vallecano | Atletico Madrid 1 vs 0 Celta Vigo | Cadiz 1 vs 0 Getafe | Athletic Club 2 vs 2 Osasuna | Granada 0 vs 4 Real Madrid | Villarreal 3 vs 2 Sevilla | Mallorca 1 vs 0 Las Palmas | Deportivo Alaves 2 vs 2 Girona SerieA: Lecce 0 vs 2 Udinese | Atalanta 2 vs 1 AS Roma | Juventus 1 vs 1 Salernitana | Genoa 2 vs 1 Sassuolo | Hellas Verona 1 vs 2 Torino | SS Lazio 2 vs 0 Empoli | AC Milan 5 vs 1 Cagliari | Napoli 0 vs 2 Bologna | Frosinone 0 vs 5 Inter Milan European Championships Qualifying: West Bromwich Albion 0 vs 0 Southampton | Norwich City 0 vs 0 Leeds United English Championship: West Bromwich Albion 0 vs 0 Southampton | Norwich City 0 vs 0 Leeds United Katima Mulilo: 16° | 32° Rundu: 16° | 32° Eenhana: 15° | 34° Oshakati: 17° | 33° Ruacana: 18° | 33° Tsumeb: 16° | 30° Otjiwarongo: 14° | 29° Omaruru: 16° | 30° Windhoek: 13° | 26° Gobabis: 14° | 26° Henties Bay: 15° | 26° Wind speed: 20km/h, Wind direction: S, Low tide: 12:49, High tide: 06:50, Low Tide: 01:42, High tide: 19:35 Swakopmund: 15° | 19° Wind speed: 20km/h, Wind direction: SW, Low tide: 12:47, High tide: 06:48, Low Tide: 01:40, High tide: 19:33 Walvis Bay: 15° | 29° Wind speed: 26km/h, Wind direction: SW, Low tide: 12:47, High tide: 06:47, Low Tide: 01:40, High tide: 19:32 Rehoboth: 15° | 28° Mariental: 17° | 30° Keetmanshoop: 21° | 31° Aranos: 17° | 29° Lüderitz: 14° | 27° Ariamsvlei: 20° | 32° Oranjemund: 13° | 28° Luanda: 25° | 27° Gaborone: 15° | 26° Lubumbashi: 14° | 28° Mbabane: 13° | 21° Maseru: 8° | 23° Antananarivo: 14° | 22° Lilongwe: 15° | 27° Maputo: 18° | 26° Windhoek: 13° | 26° Cape Town: 17° | 24° Durban: 17° | 25° Johannesburg: 14° | 21° Dar es Salaam: 24° | 31° Lusaka: 16° | 27° Harare: 13° | 25° Currency: GBP to NAD 23 | EUR to NAD 19.8 | CNY to NAD 2.54 | USD to NAD 18.36 | DZD to NAD 0.14 | AOA to NAD 0.02 | BWP to NAD 1.31 | EGP to NAD 0.38 | KES to NAD 0.14 | NGN to NAD 0.01 | ZMW to NAD 0.68 | ZWL to NAD 0.04 | BRL to NAD 3.57 | RUB to NAD 0.2 | INR to NAD 0.22 | USD to DZD 133.97 | USD to AOA 834.06 | USD to BWP 13.6 | USD to EGP 47.02 | USD to KES 130.23 | USD to NGN 1419.9 | USD to ZAR 18.36 | USD to ZMW 25.5 | USD to ZWL 321 | Stock Exchange: JSE All Share Index 78464.25 Up +1.19% | Namibian Stock Exchange (NSX) Overall Index 1754.6 Up +1.22% | Casablanca Stock Exchange (CSE) MASI 13541.33 Up +0.11% | Egyptian Exchange (EGX) 30 Index 25381.25 Up +0.90% | Botswana Stock Exchange (BSE) DCI 9151.06 Same 0 | NSX: MTC 7.75 SAME | Anirep 8.99 SAME | Capricorn Investment group 17.34 SAME | FirstRand Namibia Ltd 49 DOWN 0.50% | Letshego Holdings (Namibia) Ltd 4.1 UP 2.50% | Namibia Asset Management Ltd 0.7 SAME | Namibia Breweries Ltd 31.49 UP 0.03% | Nictus Holdings - Nam 2.22 SAME | Oryx Properties Ltd 12.1 UP 1.70% | Paratus Namibia Holdings 11.99 SAME | SBN Holdings 8.45 SAME | Trustco Group Holdings Ltd 0.48 SAME | B2Gold Corporation 47.34 DOWN 1.50% | Local Index closed 677.62 UP 0.12% | Overall Index closed 1534.6 DOWN 0.05% | Osino Resources Corp 19.47 DOWN 2.41% | Commodities: Gold US$ 2 336.97/OZ DOWN -0.01 | Copper US$ 4.74/lb UP +2.82% | Zinc US$ 3 017.00/T UP 0% | Brent Crude Oil US$ 83.86/BBP UP +1.01% | Platinum US$ 1 000.60/OZ UP +0.75% Sport results: Premier League: Manchester United 0 vs 1 Arsenal | Nottingham Forest 2 vs 3 Chelsea | Newcastle 1 vs 1 Brighton | Wolves 1 vs 3 Crystal Palace | Everton 1 vs 0 Sheffield United | West Ham 3 vs 1 Luton Town | Bournemouth 1 vs 2 Brentford | Tottenham Hotspur 2 vs 1 Burnley | Fulham 0 vs 4 Manchester City LaLiga: Real Betis 3 vs 2 Almería | Valencia 0 vs 0 Rayo Vallecano | Atletico Madrid 1 vs 0 Celta Vigo | Cadiz 1 vs 0 Getafe | Athletic Club 2 vs 2 Osasuna | Granada 0 vs 4 Real Madrid | Villarreal 3 vs 2 Sevilla | Mallorca 1 vs 0 Las Palmas | Deportivo Alaves 2 vs 2 Girona SerieA: Lecce 0 vs 2 Udinese | Atalanta 2 vs 1 AS Roma | Juventus 1 vs 1 Salernitana | Genoa 2 vs 1 Sassuolo | Hellas Verona 1 vs 2 Torino | SS Lazio 2 vs 0 Empoli | AC Milan 5 vs 1 Cagliari | Napoli 0 vs 2 Bologna | Frosinone 0 vs 5 Inter Milan European Championships Qualifying: West Bromwich Albion 0 vs 0 Southampton | Norwich City 0 vs 0 Leeds United English Championship: West Bromwich Albion 0 vs 0 Southampton | Norwich City 0 vs 0 Leeds United Weather: Katima Mulilo: 16° | 32° Rundu: 16° | 32° Eenhana: 15° | 34° Oshakati: 17° | 33° Ruacana: 18° | 33° Tsumeb: 16° | 30° Otjiwarongo: 14° | 29° Omaruru: 16° | 30° Windhoek: 13° | 26° Gobabis: 14° | 26° Henties Bay: 15° | 26° Wind speed: 20km/h, Wind direction: S, Low tide: 12:49, High tide: 06:50, Low Tide: 01:42, High tide: 19:35 Swakopmund: 15° | 19° Wind speed: 20km/h, Wind direction: SW, Low tide: 12:47, High tide: 06:48, Low Tide: 01:40, High tide: 19:33 Walvis Bay: 15° | 29° Wind speed: 26km/h, Wind direction: SW, Low tide: 12:47, High tide: 06:47, Low Tide: 01:40, High tide: 19:32 Rehoboth: 15° | 28° Mariental: 17° | 30° Keetmanshoop: 21° | 31° Aranos: 17° | 29° Lüderitz: 14° | 27° Ariamsvlei: 20° | 32° Oranjemund: 13° | 28° Luanda: 25° | 27° Gaborone: 15° | 26° Lubumbashi: 14° | 28° Mbabane: 13° | 21° Maseru: 8° | 23° Antananarivo: 14° | 22° Lilongwe: 15° | 27° Maputo: 18° | 26° Windhoek: 13° | 26° Cape Town: 17° | 24° Durban: 17° | 25° Johannesburg: 14° | 21° Dar es Salaam: 24° | 31° Lusaka: 16° | 27° Harare: 13° | 25° Economic Indicators: Currency: GBP to NAD 23 | EUR to NAD 19.8 | CNY to NAD 2.54 | USD to NAD 18.36 | DZD to NAD 0.14 | AOA to NAD 0.02 | BWP to NAD 1.31 | EGP to NAD 0.38 | KES to NAD 0.14 | NGN to NAD 0.01 | ZMW to NAD 0.68 | ZWL to NAD 0.04 | BRL to NAD 3.57 | RUB to NAD 0.2 | INR to NAD 0.22 | USD to DZD 133.97 | USD to AOA 834.06 | USD to BWP 13.6 | USD to EGP 47.02 | USD to KES 130.23 | USD to NGN 1419.9 | USD to ZAR 18.36 | USD to ZMW 25.5 | USD to ZWL 321 | Stock Exchange: JSE All Share Index 78464.25 Up +1.19% | Namibian Stock Exchange (NSX) Overall Index 1754.6 Up +1.22% | Casablanca Stock Exchange (CSE) MASI 13541.33 Up +0.11% | Egyptian Exchange (EGX) 30 Index 25381.25 Up +0.90% | Botswana Stock Exchange (BSE) DCI 9151.06 Same 0 | NSX: MTC 7.75 SAME | Anirep 8.99 SAME | Capricorn Investment group 17.34 SAME | FirstRand Namibia Ltd 49 DOWN 0.50% | Letshego Holdings (Namibia) Ltd 4.1 UP 2.50% | Namibia Asset Management Ltd 0.7 SAME | Namibia Breweries Ltd 31.49 UP 0.03% | Nictus Holdings - Nam 2.22 SAME | Oryx Properties Ltd 12.1 UP 1.70% | Paratus Namibia Holdings 11.99 SAME | SBN Holdings 8.45 SAME | Trustco Group Holdings Ltd 0.48 SAME | B2Gold Corporation 47.34 DOWN 1.50% | Local Index closed 677.62 UP 0.12% | Overall Index closed 1534.6 DOWN 0.05% | Osino Resources Corp 19.47 DOWN 2.41% | Commodities: Gold US$ 2 336.97/OZ DOWN -0.01 | Copper US$ 4.74/lb UP +2.82% | Zinc US$ 3 017.00/T UP 0% | Brent Crude Oil US$ 83.86/BBP UP +1.01% | Platinum US$ 1 000.60/OZ UP +0.75%