Bank Windhoek pioneers Wallet-to-Wallet instant payment transfers
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Bank Windhoek this week announced the official launch of its EasyWallet On-Send feature, a milestone innovation that empowers customers to send money instantly from one EasyWallet to another, anytime, anywhere.
The EasyWallet On-Send capability represents a first in the Namibian banking industry, enabling users to transfer funds seamlessly between wallets, even to individuals who do not hold a bank account. This feature, which underwent a successful soft launch earlier this month, is now officially available to the public via Bank Windhoek’s unstructured supplementary service data (USSD) Cellphone Banking menu.
Currently available to MTC mobile users, EasyWallet On-Send will soon extend to TN Mobile customers, broadening access and convenience. To ensure security and compliance, customers complete a quick, one-time Know Your Customer (KYC) verification by entering their Identity or Passport Number before their first transaction. This simple step ensures that every transfer is protected, offering users confidence and peace of mind.
Beyond compliance, this process also allows Bank Windhoek to better understand its customers’ needs, paving the way for more personalised, relevant and enhanced services in the future. With EasyWallet On-Send, users can perform multiple transactions daily, up to a limit of N$2 000 per day, a threshold that will be reviewed as customer needs evolve. Designed with security, accessibility and user experience in mind, this new capability underscores Bank Windhoek’s commitment to building an inclusive banking experience that connects more Namibians to instant, convenient payments.
Bank Windhoek MD James Chapman, described the launch as a defining moment in the Bank’s digital journey. “This launch marks a significant step forward in our commitment to financial inclusion, digital innovation, and secure, convenient payments,” Chapman said. “The EasyWallet On-Send feature demonstrates our drive to offer solutions that meet customers where they are - simply, safely and instantly.”
Chapman encouraged customers to explore the feature and experience the simplicity and convenience of wallet-to-wallet transfers.
The EasyWallet On-Send capability represents a first in the Namibian banking industry, enabling users to transfer funds seamlessly between wallets, even to individuals who do not hold a bank account. This feature, which underwent a successful soft launch earlier this month, is now officially available to the public via Bank Windhoek’s unstructured supplementary service data (USSD) Cellphone Banking menu.
Currently available to MTC mobile users, EasyWallet On-Send will soon extend to TN Mobile customers, broadening access and convenience. To ensure security and compliance, customers complete a quick, one-time Know Your Customer (KYC) verification by entering their Identity or Passport Number before their first transaction. This simple step ensures that every transfer is protected, offering users confidence and peace of mind.
Beyond compliance, this process also allows Bank Windhoek to better understand its customers’ needs, paving the way for more personalised, relevant and enhanced services in the future. With EasyWallet On-Send, users can perform multiple transactions daily, up to a limit of N$2 000 per day, a threshold that will be reviewed as customer needs evolve. Designed with security, accessibility and user experience in mind, this new capability underscores Bank Windhoek’s commitment to building an inclusive banking experience that connects more Namibians to instant, convenient payments.
Bank Windhoek MD James Chapman, described the launch as a defining moment in the Bank’s digital journey. “This launch marks a significant step forward in our commitment to financial inclusion, digital innovation, and secure, convenient payments,” Chapman said. “The EasyWallet On-Send feature demonstrates our drive to offer solutions that meet customers where they are - simply, safely and instantly.”
Chapman encouraged customers to explore the feature and experience the simplicity and convenience of wallet-to-wallet transfers.
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