An easy ride-hailing platform

24 September 2021 |
Wetumwene Shikage

The everyday experience for many Namibians of getting a taxi to from different locations has been made more convenient. TaxiConnect provides an easy and efficient way to request a taxi around Windhoek.

TaxiConnect's mobile application allows users to find nearby taxis and track their driver on their route to the pickup location. By using existing GPS features in smartphones, user location is accurate enough for drivers to deliver rides faster. The application is led by the tech-savvy and innovative minds of co-founders Reinhold Shiwagala and Dominique Kanyik.

The business became fully functional in September 2020. Within four months after launching, the founders were able to complete over 3 000 safe, reliable and convenient trips on the platform with a 10% growth rate.

Having a taxi sector that always struggled with issues of safety and convenience, the founders felt the need for improving the taxi industry's use of technology.

Safety being one of the key causes of anxiety when hailing a taxi on the street encouraged the birth of this application.

“Having been a victim of being molested by a taxi driver as a teenager, to the point where I had to flee and run for my life, is a constant motivator in me to help evolve our taxi industry for future generations by using technology to hold taxi drivers accountable and providing customers with a platform to easily remember their drivers in case of any incident that may occur,” says Shiwagala.

The importance of giving back to the community is at the top of TaxiConnect’s priorities. “The fact that we have a chance to enhance the lives of others around us gives us the assurance that we are giving back to the community. We intend on implementing new ways to empower young people as they are tomorrow's leaders, and outstanding leadership starts at a young age,” says Shiwagala.

Moving forward

Knowing that safety is a concern throughout the entire country gives the founders a desire to expand quicker. “This is because the issues faced by taxi commuters in Windhoek, where we are currently operating, are remarkably similar to those faced by taxi passengers in other towns.”

In the past months, TaxiConnect has been working on a nationwide scalable system architecture. They encourage users to keep an eye on their social media outlets for updates on the expansion to new towns.

TaxiConnect is currently available in Windhoek, where users make use of the TaxiConnect mobile application to request a taxi. When a nearby driver accepts the request, the app displays an estimated time of arrival for the driver heading to your pickup location with the driver’s profile and car picture with its taxi number. The app notifies when the driver is about to arrive.


Some of our accomplishments listed by Shiwagala include: having 10 000 downloads within the first six months after introduction; over 40 000 successful safe, reliable, and convenient trips completed and winning the seed capital, mentoring, and coaching as one of the five Sanlam Bridge winners. Some of the challenges are obtaining an investment to help scale nationwide and find legitimate taxis.

Measuring success comes from customer satisfaction and other customer-related statistics. These include trips made in one day, overall rating, acceptance rate, cancellation rate, fare reviews per trip, total one-star ratings, total five-star ratings which are important KPIs.

Shiwagala advises those who wish to become entrepreneurs that they are not alone. “Even though there are many different paths to becoming an entrepreneur, all will require some serious dedication and focus on your path forward because entrepreneurship is a journey, not a destination. It comes with a lot of challenges you never thought you would face, those challenges make you a better leader,” he says.



Vier sterftes, 25 nuwe gevalle

8 ure gelede | Gesondheid

Die Covid-sterftes styg met vier (een tuissterfte) tot 3 538. Gister is 25 nuwe gevalle aangemeld, 'n positiewe koers van 2,2%. Dit sluit drie leerlinge,...

PAS IN: Drie uit ses skuldig aan moord

12 ure gelede | Howe

‘n Vrou wat ‘n groep mans betaal het om haar man te vermoor, is vandag in die hoërhof in Windhoek skuldig bevind aan moord.Die oorledene...

MTC en regering gaan saamwerk om inentings teen Covid...

13 ure gelede | Gesondheid

'n Inisiatief tussen die regering en die mobiele telekommunikasiemaatskappy MTC, “Namibia VaxUP081 Incentive", gaan inwoners vergoed wat hul eerste dosis entstof teen Covid-19 ontvang. Volgens...

Net 14,2% van bevolking ten volle ingeënt

14 ure gelede | Gesondheid

Terwyl Namibië se doelwit was om 750 000 van die land se 1,5 miljoen geoormerkte persone vir immunisering teen Donderdag in te ent, het net...

Aandklokreël opgehef

14 ure gelede | Regering

President Hage Geingob het die aandklokreël amptelik as deel van die nuwe Covid-19-regulasies opgehef. Openbare byeenkomste kan deur 200 persone bygewoon word, so ook dieselfde...

Tweede lugmagongeluk binne enkele weke

1 dag gelede | Ongelukke

Tunohole Mungoba en Ellanie Smit‘n F-7 vegvliegtuig van die Namibiese lugmag het vroeër vandag by die Ondangwa-lughawe neergestort.Die weermag het joernaliste wat kort na die...

Creativity and mental health: Where do we overstep

1 dag gelede | Gesondheid

Kalistu R Mukoroli, PR and brand strategistWe tend to preach about being creative, but isn’t this contributing to mental health issues? Creative people always push...

Tourism mogul driven by passion

1 dag gelede | Toerisme

Iréne-Mari van der Walt Part-owner of Swakop Cycle Tours Paul Ndjambula says despite his business being conceptualised during his time as an intern, it took...

Kalahari se water in die gedrang

1 dag gelede | Omgewing

Frank Steffen en Brigitte Weidlich – “Dit mag eenvoudig nie gebeur nie! Maak nie saak hoe jy uitloogproses benader nie, hierdie unieke kom sal onvermydelik...