The life of a camp manager
The life of a camp manager

The life of a camp manager

Francoise Steynberg
Katriena Hoeses is Okaukuejo's Resort Manager, and her love for the Etosha National Park is what makes her stand out from the crowd.

Having started her professional career as a Resort Officer in ­Namutoni at the ­in­ception of Namibia ­Wildlife Resorts (NWR), one can see why Kate, as her colleagues call her, has a soft-spot for the Etosha National Park. Being young and driven at the same time, her hard work and efforts have not gone unnoticed as her manager at the time offered her a ­three-year bursary to study at the Namibia University of Science and Technology (NUST), ­previously known as the Polytechnic of Namibia.

What has kept Kate in love with the tourism industry, is the joy she derives from being of service to others.

“I love my job because I am one of those people who want to help and please guests or anyone in need of assistance. When I see a guest or a visitor around the resort in need of assistance, I always go out of my way to put a smile on their face, because to me that is the primary purpose of my job. Waving goodbye to a guest leaving the resort satisfied and assuring a repeat of business has always been the highlight of my job,” she said.

As it is with every job, Kate does face challenges. “Visitors sometimes require a lot of you, but having been in the industry for so long, I have picked up different skills and strategies to calm any situation and turn dissatisfied guests into happy guests.”

She has learnt that for one to be successful in the service industry, one needs to have a strong sense of professionalism and a willingness to go above and beyond to provide excellent service. With direct support and help from her team, it makes doing what she loves easy.

Starting off as a Resort Officer to being a Resort Manager for NWR'S biggest resort, Kate can confidently say that NWR has moulded her into the strong and ­motivated woman she is today. She says NWR has given her great opportunities in furthering her career.

Earlier on in her pro­fession, she was required to take up training at the National Institute of Macro, Small and Medium Enterprises in India and conducted her job attachment at Luminous One Continent Hotel in Abids, Hyderabad, India.

To date, what still puts a smile on her face are two distinct events. The first one is when in May 2015, Okaukuejo was awarded a floating trophy for being the best financial performing resort, while the big one was during the financial year 2015-'16 when Okaukuejo generated N$100 million in revenue for the first time in its history. Kate feels this was a great financial milestone for the whole organisation and that is why she dedicated this achievement to the entire NWR team.

To relax, Kate enjoys spending time with her family, who has been her biggest rock and support throughout her career. She recounts that through her life, she has learnt and experienced a lot, which she will narrate in a book to be called Life of a camp manager at NWR.

“I have a lot of stories to tell and want to inspire everyone out there,” she said.

Katie said she owed a great deal to NWR's current and past leadership.

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Republikein 2024-03-28

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Katima Mulilo: 19° | 37° Rundu: 17° | 33° Eenhana: 18° | 33° Oshakati: 20° | 31° Ruacana: 19° | 33° Tsumeb: 17° | 29° Otjiwarongo: 16° | 28° Omaruru: 18° | 31° Windhoek: 17° | 28° Gobabis: 17° | 28° Henties Bay: 16° | 19° Wind speed: 24km/h, Wind direction: S, Low tide: 10:54, High tide: 04:57, Low Tide: 22:58, High tide: 17:16 Swakopmund: 15° | 17° Wind speed: 29km/h, Wind direction: SW, Low tide: 10:52, High tide: 04:55, Low Tide: 22:56, High tide: 17:14 Walvis Bay: 16° | 22° Wind speed: 33km/h, Wind direction: SW, Low tide: 10:52, High tide: 04:54, Low Tide: 22:56, High tide: 17:13 Rehoboth: 18° | 29° Mariental: 22° | 32° Keetmanshoop: 21° | 34° Aranos: 21° | 31° Lüderitz: 15° | 29° Ariamsvlei: 23° | 34° Oranjemund: 15° | 21° Luanda: 27° | 30° Gaborone: 20° | 32° Lubumbashi: 17° | 24° Mbabane: 15° | 23° Maseru: 12° | 28° Antananarivo: 16° | 27° Lilongwe: 17° | 29° Maputo: 20° | 28° Windhoek: 17° | 28° Cape Town: 17° | 23° Durban: 21° | 25° Johannesburg: 18° | 28° Dar es Salaam: 26° | 32° Lusaka: 18° | 30° Harare: 15° | 31° Currency: GBP to NAD 23.84 | EUR to NAD 20.41 | CNY to NAD 2.62 | USD to NAD 18.93 | DZD to NAD 0.14 | AOA to NAD 0.02 | BWP to NAD 1.33 | EGP to NAD 0.39 | KES to NAD 0.14 | NGN to NAD 0.01 | ZMW to NAD 0.74 | ZWL to NAD 0.04 | BRL to NAD 3.8 | RUB to NAD 0.2 | INR to NAD 0.23 | USD to DZD 134.33 | USD to AOA 832.63 | USD to BWP 13.71 | USD to EGP 47.35 | USD to KES 130.98 | USD to NGN 1415.13 | USD to ZAR 18.93 | USD to ZMW 25.01 | USD to ZWL 321 | Stock Exchange: JSE All Share Index 74536 Up +0.85% | Namibian Stock Exchange (NSX) Overall Index 1528.69 Up +0.84% | Casablanca Stock Exchange (CSE) MASI 12986.94 Up +0.04% | Egyptian Exchange (EGX) 30 Index 27559.35 Down -2.36% | Botswana Stock Exchange (BSE) DCI Same 0 | NSX: MTC 7.75 SAME | Anirep 8.99 SAME | Capricorn Investment group 17.34 SAME | FirstRand Namibia Ltd 49 DOWN 0.50% | Letshego Holdings (Namibia) Ltd 4.1 UP 2.50% | Namibia Asset Management Ltd 0.7 SAME | Namibia Breweries Ltd 31.49 UP 0.03% | Nictus Holdings - Nam 2.22 SAME | Oryx Properties Ltd 12.1 UP 1.70% | Paratus Namibia Holdings 11.99 SAME | SBN Holdings 8.45 SAME | Trustco Group Holdings Ltd 0.48 SAME | B2Gold Corporation 47.34 DOWN 1.50% | Local Index closed 677.62 UP 0.12% | Overall Index closed 1534.6 DOWN 0.05% | Osino Resources Corp 19.47 DOWN 2.41% | Commodities: Gold US$ 2 219.21/OZ UP +1.30% | Copper US$ 3.99/lb UP +0.07% | Zinc US$ 2 455.50/T UP 0% | Brent Crude Oil US$ 87.59/BBP UP +1.39% | Platinum US$ 907.33/OZ UP +1.39% Sport results: Weather: Katima Mulilo: 19° | 37° Rundu: 17° | 33° Eenhana: 18° | 33° Oshakati: 20° | 31° Ruacana: 19° | 33° Tsumeb: 17° | 29° Otjiwarongo: 16° | 28° Omaruru: 18° | 31° Windhoek: 17° | 28° Gobabis: 17° | 28° Henties Bay: 16° | 19° Wind speed: 24km/h, Wind direction: S, Low tide: 10:54, High tide: 04:57, Low Tide: 22:58, High tide: 17:16 Swakopmund: 15° | 17° Wind speed: 29km/h, Wind direction: SW, Low tide: 10:52, High tide: 04:55, Low Tide: 22:56, High tide: 17:14 Walvis Bay: 16° | 22° Wind speed: 33km/h, Wind direction: SW, Low tide: 10:52, High tide: 04:54, Low Tide: 22:56, High tide: 17:13 Rehoboth: 18° | 29° Mariental: 22° | 32° Keetmanshoop: 21° | 34° Aranos: 21° | 31° Lüderitz: 15° | 29° Ariamsvlei: 23° | 34° Oranjemund: 15° | 21° Luanda: 27° | 30° Gaborone: 20° | 32° Lubumbashi: 17° | 24° Mbabane: 15° | 23° Maseru: 12° | 28° Antananarivo: 16° | 27° Lilongwe: 17° | 29° Maputo: 20° | 28° Windhoek: 17° | 28° Cape Town: 17° | 23° Durban: 21° | 25° Johannesburg: 18° | 28° Dar es Salaam: 26° | 32° Lusaka: 18° | 30° Harare: 15° | 31° Economic Indicators: Currency: GBP to NAD 23.84 | EUR to NAD 20.41 | CNY to NAD 2.62 | USD to NAD 18.93 | DZD to NAD 0.14 | AOA to NAD 0.02 | BWP to NAD 1.33 | EGP to NAD 0.39 | KES to NAD 0.14 | NGN to NAD 0.01 | ZMW to NAD 0.74 | ZWL to NAD 0.04 | BRL to NAD 3.8 | RUB to NAD 0.2 | INR to NAD 0.23 | USD to DZD 134.33 | USD to AOA 832.63 | USD to BWP 13.71 | USD to EGP 47.35 | USD to KES 130.98 | USD to NGN 1415.13 | USD to ZAR 18.93 | USD to ZMW 25.01 | USD to ZWL 321 | Stock Exchange: JSE All Share Index 74536 Up +0.85% | Namibian Stock Exchange (NSX) Overall Index 1528.69 Up +0.84% | Casablanca Stock Exchange (CSE) MASI 12986.94 Up +0.04% | Egyptian Exchange (EGX) 30 Index 27559.35 Down -2.36% | Botswana Stock Exchange (BSE) DCI Same 0 | NSX: MTC 7.75 SAME | Anirep 8.99 SAME | Capricorn Investment group 17.34 SAME | FirstRand Namibia Ltd 49 DOWN 0.50% | Letshego Holdings (Namibia) Ltd 4.1 UP 2.50% | Namibia Asset Management Ltd 0.7 SAME | Namibia Breweries Ltd 31.49 UP 0.03% | Nictus Holdings - Nam 2.22 SAME | Oryx Properties Ltd 12.1 UP 1.70% | Paratus Namibia Holdings 11.99 SAME | SBN Holdings 8.45 SAME | Trustco Group Holdings Ltd 0.48 SAME | B2Gold Corporation 47.34 DOWN 1.50% | Local Index closed 677.62 UP 0.12% | Overall Index closed 1534.6 DOWN 0.05% | Osino Resources Corp 19.47 DOWN 2.41% | Commodities: Gold US$ 2 219.21/OZ UP +1.30% | Copper US$ 3.99/lb UP +0.07% | Zinc US$ 2 455.50/T UP 0% | Brent Crude Oil US$ 87.59/BBP UP +1.39% | Platinum US$ 907.33/OZ UP +1.39%